Return / Refund Policy

For full details of returns, exchanges and refunds please refer to the Online Shopping Terms and Conditions.

14 Day FREE Returns

You have 14 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. We’ll refund the item/s in the same way you paid, less applicable delivery charges.

How To Return

Return to store: You can return your items for Free to any SA store from which the goods originated – for example, return Aeronautica Militare goods to a Aeronautica Militare store. Refunds will be processed at the store.

Return via courier: Please contact us on 011 474 2245 or [email protected] and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.

Exceptions

Excluded Products: For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.

Refunds

If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable).

Faulty Goods

Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase (12 months for furniture), provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.

Please note that specific terms apply to the return of certain items, for example furniture, faulty cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.

Contact Us

Mon-Fri 0900-1500 | Phone us: 011 474 2245 | Email us: [email protected]